Malaysia shopping mall

Products of KOREA

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Answers

My items are lost/damaged! What should I do?

Worry not! Contact us right away! Follow these steps, and we will work on them together. DHL will compensate the parcel’s value amount (up to RM200).

1) Raise the claim within 5 calendar days from the date of parcel received.

2) Provide the supporting document (Invoice of shipment) as proof and image of the damaged parcel.

3) Send the supporting documents to the DHL e-commerce customer service agent.

You may check more details from https://www.dhl.com/my-en/home/customer-service.html